We are dedicated to safeguarding your privacy, as well as that of our website visitors. Any data collected will adhere to the General Data Protection Regulation, Data Protection Act 2018, and Privacy and Electronic Communications Regulations 2003. Your information will not be shared with third-party companies for direct marketing purposes.
ABOUT US
This Privacy Notice pertains to Ihya Aesthetics Medical Group Ltd operating under the trading name of IHYA Aesthetics. It applies to all individuals whose personal data is collected by IHYA Aesthetics. Situated at 25 Highfield Road, Birmingham, B15 3DP, IHYA Aesthetics is a clinic offering a wide range of face and body treatments, tailoring services to each client’s needs. Muhammad Younis serves as our GDPR owner and data protection representative and can be contacted at info@ihyaaesthetics.co.uk or 0121 461 6260.
DATA COLLECTION METHODS
Personal data is primarily obtained directly from individuals during business interactions, whether in person, via email, web forms, or telephone. In some cases, data may be provided by third parties, such as online booking platforms or job sites, but only when booking services or responding to vacancies offered by IHYA Aesthetics.
TYPES OF DATA COLLECTED
The personal data collected by IHYA Aesthetics includes contact information (e.g., names, addresses, phone numbers, email addresses), financial details, personnel files, health-related information from medical questionnaires, still images and CCTV footage for security purposes, and technical information gathered through website visits.
PURPOSE OF DATA PROCESSING
We process personal data in accordance with legal obligations, contractual requirements, and our legitimate interests. This includes providing treatments, offering pre- and aftercare information, confirming appointments, sending newsletters and promotional emails (with opt-out options), ensuring security, and complying with health care regulations.
DATA ACCESS AND SHARING
Personal information is not shared with third parties for direct marketing purposes. While most data remains within IHYA Aesthetics, some processing may involve third-party service providers under our direction. Disclosure to third parties may occur to meet legal obligations or contractual agreements, such as with banks, lawyers, insurers, accountants, or government authorities.
DATA RETENTION
We adhere to legal obligations regarding data retention, keeping data only as long as necessary for the purpose collected. Retention periods vary depending on the type of data and its purpose, ranging from employee records (up to seven years) to client records (up to ten years after the last treatment).
YOUR RIGHTS AS A DATA SUBJECT
You have rights regarding your personal data, including access, rectification, erasure, restriction of processing, data portability, objection to processing, and objection to automated processing or profiling. If your request is refused, you have the right to judicial review.
PRIVACY NOTICE UPDATES
IHYA Aesthetics will periodically update this privacy notice, with changes reflected on our website’s Privacy Policy page. We encourage you to check the page occasionally to stay informed.
COMPLAINTS
If you believe we have not complied with our privacy notice, you may file a complaint with the Information Commissioner’s Office (ICO). However, we recommend allowing IHYA Aesthetics the opportunity to resolve the issue before involving the regulator. Initial queries and complaints should be directed to Lauren Mooney at info@ihyaaesthetics.co.uk.